Cannot access uninitialized variable.

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Makena Cooney

• June 29, 2024 01:52

I can't preview any files that were shared with me at all.  I can download them or open with adobe on my computer but cannot preview.  I have tried

- signing out and back in
- closing the tab and opening a new tab
- closing the web page and reopening
- using safari and google chrome
- disabling any plug ins
- cleared my cache
- coming back the next day
- computer is too old to update but it has worked fine on this computer up until now
- have not tried a different computer, but as said, this one has worked fine for the last 6 months using box on and off

The only thing that changed was being granted access to this new file.

 

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  Rona

  • July 02, 2024 22:14

  Hi Makena, 

  Welcome to Box Community and glad to assist!

  Looks like we need a few information regarding this issue, 

  • Can we obtain a screenshot of your error? You can use this Community post to attach your screenshot. 
  • What is your permission in the affected file? 

  To confirm your access level in a single file:

  • Locate the appropriate file
  • Click the Collaboration Icon to the right of the file name.

  To confirm your access level in a folder:

  • Open the appropriate folder.
  • You will see a list of collaborators in the right-hand sidebar.
  • Click a collaborator's name to to view all the collaborators in this folder.

  We'd love to further assist! 

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  Makena Cooney

  • July 02, 2024 22:24

  Hello,

   

  Here is a screenshot of the error.  I just double checked my permissions and I am non the list of collaborators as an "editor".

   

  Thank you!

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  Sophia Chleborad

  • September 12, 2024 00:32

  I am experiencing this exact same problem, even with files I am the owner of. I have cleared the cache and cookies and do not understand how to solve this issue.

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