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Billing issue

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佐藤準

In the past, I did trial for BOX enterprise to confirm my customer's need to integrate box file integration with microsoft 365.

I canseled trial before the end of trial and confirm it to the contact center,

But I check the invoice the credit card, there was a billing, amout is ￥10,421.

Please refund this money.

What information is needed to refund this. I don't remember the exact emal but I do remember the invoice number.

I already quit previous company when I tried this trial, so please email my current email address below 

<personal information-redacted>

Kind

Jun

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  • Rona

    Hi Jun, 

    Welcome to Box Community and glad to assist! 

    In order to address your inquiry, you can create a new ticket to contact our Billing team or directly email us through billing@box.com. 

    We'd love to further assist!

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