My co-worker lost a 2FA's device, so he cannot log in his acount. We contacted Box support and was told they could not verify the account ownership.

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石倉　里紗

• July 01, 2024 01:49

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  石倉　里紗

  • July 01, 2024 01:57

  I have sent them an email with information about these.

  ・The invitation mail and File request link(Because he used free account and was sharing folder from business partner.)

   

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  Rona

  • July 02, 2024 15:21

  Hi there, 

  Welcome to Box Community and glad to assist! 

  I see that your co-worker has already reached out to Product Support in order to address his 2FA issue. 

  Note that his ownership test is crucial to regain his login with Box and we can't bypass it. Please have the user to continue to work with our member via his existing ticket. 

  Thanks for posting! 

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