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  • Rona

    Hi Teresa, 

    Welcome to Box Community and glad to assist! 

    For more context, is the affected folder visbile in your account and an error appears whenever you try to acces it? If so, please attach a screenshot of your error. 

    If not, does the folder disappeared from your account? If it's the case, is this your owned folder or collaborated with? 

    We'd love to further assist! 

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