External collaborators not receiving email invites

Answered

Follow

New post

Isabel Aguado

• July 01, 2024 16:22

Hi, I have several external requestors from the same external company not receiving collaboration invites. I have resend the invite, delete them and send the collaboration invite again, they have checked their spam folder and nothing works. 

Could you let me know what could be the problem?

Many thanks,

0

• 

  Rona

  • July 01, 2024 19:18

  Hi Isabel, 

  Welcome to Box Community and happy to assist!

  As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works closely with Box Premier Services.

  At this rate, please get in touch with your internal helpdesk team for immediate assistance.

  Thanks for posting!

  0

  Comment actions Permalink

Please sign in to leave a comment.