Support with Error Savings Files

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Carter McClung

• July 01, 2024 20:30

When I save files from Microsoft word to box via my desktop I'm met with the following error message:

Further, when I try to create a folder in box drive, I'm met with the following error message:

 

So far I've:

- restarted the computer

- deleted and redownloaded box from my computer

- Created a new profile to re-download box 

& I'm still being met with this.

I can save to box online but once box is downloaded, that's where I'm getting issues.

Any assistance could be greatly appreciated.

- Carter McClung

 

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• 

  Rona

  • July 03, 2024 22:10

  Hi Carter, 

  Welcome to Box Community and glad to assist!

  Can I confirm if you have Huntress AV installed in your machine? If so, please disable/uninstall it to fix the issue. 

  Thanks for posting! 

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