Cant add a new payment method

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Andrea

• July 02, 2024 06:11

Trying to add a new payment method but when we put in the credit card details it says:

There was an error processing your request.
We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

Payment was due on June 29th, 2024

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  Rona

  • July 02, 2024 20:47

  Hi Andrea, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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