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Want to use the "New" Content section to transfer ownership?

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DSA Service
  • Edited

Hello,

I am trying to transfer all the files/folders of a user(Co-Admin) who no longer works here to my account (Admin). I've noticed there's a menu option to transfer the items, but I have to select each one individually. 

 

When I select all the files, I only have the option to Download or Delete. Is there a way to change ownership of all that to me?

 

Thank you

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  • Rona
    • Edited

    Hi there, 

    Welcome to Box Community and glad to assist! 

    If the user has left your organization but remains a member of your Enterprise account, you may proceed with deleting the user, enabling you to transfer all of their contents accordingly.

    To delete a managed user:

    1. Go to Admin Console > Users and Groups .
    2. Select the Managed Users tab.
    3. Click the user name.
    4. Click Delete User .
    5. If the user owns content in Box:
      1. Select either:
        • Transfer content and workflows to another user, and then enter the name or email address of another managed user in your organization that the deleted user's content will be transferred to. Content left in the user's trash will also be transferred.
        • Delete their content to delete the managed user's content and workflows. (This option is not available if your organization has Governance enabled or if the user owns only workflows.)
      2. Click Continue.
    6. Decide whether you want to notify the involved users. (You can choose to notify the deleted user at the email address in their managed user account, and also the user that content and workflows are being transferred to.)
    7. Click Delete User.
    8. If you use data residency zones and you are transferring content that will be moved to a different zone, click Continue in the Confirm Data Residency Migration dialog box.

    For more details, you can visit, 'Deleting Managed Users.'

    Thanks for posting! 

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  • DSA Service

    Hello,

     

    Thank you for that. I followed what you listed but now it says my account doesn't have enough storage for this. Where could I increase that?

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