Storage full, but have unlimited

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Dawn Rigaud

• July 02, 2024 22:42

Hello. I cannot upload files due to limited storage, although I have unlimited storage.

I appreciate the help.

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  Rona

  • July 04, 2024 21:33
  • Edited

  Hi Dawn, 

  Welcome to Box Community and glad to assist! 

  Your 'Account Type' does not indicate you have unlimited storage. However, you still have free space to be able to upload files. 

  At this rate, you might want to confirm if the upload error lies on your owned or collaborated folder. If it's the latter, please contact its owner instead. 

  Note that the folder's space is counted against its owner's storage allocation. 

  Thanks for posting! 

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