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  • Florence Gayhart
    • Edited

    Hello,

    It sounds frustrating to deal with storage issues even after deleting files and emptying the trash. Here are a few steps you can try to resolve this issue:

    Check Collaborated Folders: If you are collaborating on folders owned by others, the storage used by those folders counts towards the owner’s storage, not yours.
    Clear Cache: Sometimes, clearing the cache can help. You can do this by going to the settings of your Box app and finding the option to clear cache.
    Check for Hidden Files: Ensure there are no hidden files or folders taking up space. You can use the Box web app to check for any hidden items.
    Review Storage Calculation: Box’s storage calculation might sometimes lag. Logging out and back in or refreshing the page can sometimes update the storage calculation.

     

    Hope this work for you.

     

     

     

     

     

     

     

     

     

     

     


    Best regards,
    Florence Gayhart
    GM Socrates

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  • Rona

    Hi Muhanad, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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