Login problem with box app

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Rashed K

• July 03, 2024 07:29

Hi,

I have been signed out from the app and can now not log in again. But I can access my account through browser.
  
I've signed up through gmail. When I try to log in through the app, it redirects me to browser log in page. After input the login info, it redirects me again to the app but in the login page again.

The attached image is what I get after try to log in. I've tried both windows and mac pc.

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• 

  Rona

  • July 04, 2024 14:50

  Hi there, 

  Welcome to Box Community and glad to assist! 

  For more context, could you confirm your Box App's version and your Operating System? 

  We'd love to further assist! 

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  Rashed K

  • July 05, 2024 14:42

  I use it in my four devices inlcuding windows 10, windows 11, macbook and iphone. it's just working well in Iphone, not in others devices.
  The current version of the app in windows 10 is 2.39.174.

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  Yaroslav Omelchenko

  • September 13, 2024 15:18

  i have the same problem. but im new user (never was logged in desktop app) 
  
  Apple M2
  macOS Sonoma 14.5 (23F79)

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