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Box Storage Not Accurate After Deleting Files From Trash

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Ryan Chisholm

Hello,

My box storage says I have 8 GB of storage used up, but I have deleted items and cleared my trash. After doing so, my storage count is still sitting at 8 GB, and is not actively reflecting that my new storage amount size should be much smaller. Can someone please help resolve this?

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2 comments

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  • Florence Gayhart
    • Edited

    Hello,

    It sounds frustrating to see your storage not updating correctly. This is a known issue with Box storage where the storage count doesn’t immediately reflect the deletion of files, even after clearing the trash. Here are a few steps you can try to resolve this:

    Wait for a While: Sometimes, it takes a bit of time for the storage count to update. Give it a few hours and check again.
    Check for Hidden Files: Ensure there are no hidden files or folders that might still be taking up space.

     

     

     

     

     

     

     

     

     

    Best Regards,
    Florence Gayhart
    myloweslife

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  • Rona

    Hi Ryan, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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