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File disappeared after external user becomes managed user?

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Thomas Chu

I must have done something wrong. I have an external user, she created a folder and moved a bunch of files from another folder, she hit the quota limit and I thought I'd moved her to managed user so that she can have more space. 

I did that and she became Managed user now, however she can no longer see the folder she created (back when she was an external user) which she moved many files to and all the files she moved.

I'm confused and very worried we lost all those files. Can someone help? 

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5 comments

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  • Rona

    Hi Thomas, 

    Welcome to Box Community! 

    To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Thomas Chu

    Nevermind lol. The files show up eventually. It just took a bit of time. Thanks.

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  • Emma McKie

    Hiya Thomas,

    We have had the same issue! What happened? The files showed up in her account? Thanks

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  • Thomas Chu

    Hi Emma, yes. Just wait it out. It showed up after like 2 hours. My staff was moving like 10Gb of files so it takes time. Nothing is lost.

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  • Emma McKie

    Thank you. The files appeared here too! And your comments made me slightly calmer in the interim. Thanks

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