Storage says 9.6GB of 10GB, but all files have been deleted for days

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Justin B

• July 08, 2024 05:59

I signed up to try out Box and apparently, like many others, I am having inaccurate storage issues.  I deleted all my files from Box, including from the trash, and I am still showing 9.6GB out of 10GB used after several days.   Please correct this issue. 

Also, is this issue expected from your service on an ongoing basis?  

Thank you.  

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  Rona

  • July 08, 2024 23:10

  Hi Justin, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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