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4 comments

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  • Marlene Hadley
    • Edited

    Hello!

    When encountering file upload errors, there are several common issues that can cause problems. Let’s explore some of them and potential solutions:

    File Size: Large files can lead to upload failures. Check if the file size exceeds any limits set by the system or available memory. If necessary, break the file into smaller parts for successful upload.
    Matching: Ensure that column names in your CSV file match the expected field names. Verify the order of columns and the presence of required fields. Mismatched columns can cause import errors.
    Translation (Data): Incorrect encoding or non-standard characters may prevent successful uploads. Save files with the appropriate encoding (e.g., UTF-8) for compatibility within your platform.
    Remember to address these issues to improve your file upload process!

     

     

    Hope this serves your need!

    Charter Panorama

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  • Supaporn K.

    I already checked, there are no nay caused as you mention. 

    Please help to solve this problem. 

     

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist!

    To get a closer look, please attach a screenshot of your upload error. 

    We'd love to further assist! 

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  • Supaporn K.

    Here is error when I put the file into the box. Please contact me back by e-mail.

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