I cannot access my account

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Darya Rebrushkina

• July 10, 2024 08:25

I lost access to my old email and that's why I can't log into my Box account. What should I do in order to resrore access to my Box account?

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  monica hawkins

  • July 10, 2024 11:53

  Hello,

  to regain access to your Box account after losing access to your old email, contact Box support and explain your situation. Verify your identity by providing necessary details, then request to jetnet aa update your account with a new email address. Follow the instructions sent to your new email to complete the process and restore access.

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  Rona

  • July 10, 2024 19:39

  Hi Darya, 

  Welcome to Box Community and glad to assist!

  If you can’t log in and your email is already inaccessible or deleted, we are unfortunately unable to provide further assistance in retrieving your access.

  At this point, I recommend setting up a new account with Box.

  Thanks for posting!

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  Darya Rebrushkina

  • July 11, 2024 18:05

  Hello Monika and Rona!  Could you please specify what should I do?

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