Email already used in a Box account but not associated with an enterprise

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Michael Aaron Anderson

• July 10, 2024 12:27

I'm attempting to add a managed user but I keep getting the above error. I had the user log into their account that was already using that email and had them delete their previous account. We are still getting the same error and are unable to get them added. Is there another solution to get this user added?

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  Rona

  • July 11, 2024 19:43

  Hi Michael, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  David T Lord

  • July 22, 2024 20:17

  Greetings Rona,

  We have the same issue - and there does not seem to be a way to create a ticket to get it resolved.  Can you assist for us as well? 

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