• Esther Smith


    I’m sorry to hear that you’re having trouble with the 6-digit code from your Microsoft Authenticator app. Let’s try to resolve this! Here are some steps you can take:

    Check the Online Service Settings:
    Verify the settings of the online service where you’re trying to use the code. They usually specify what kind of codes should be generated.
    Ensure that you’re adding the account correctly in the authenticator app.
    Unlock the Authenticator App:
    Open the Microsoft Authenticator app on your device.
    When prompted to enter a code, a window should pop up within the app.
    The app will display a 6-digit code that corresponds to the authentication request.
    Hopefully, following these steps will help you get the correct 6-digit code. If you need further assistance, feel free to ask.

    Best Regards































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  • Rona

    Hi Hironobu, 

    Welcome to Box Community and glad to assist!

    In order to help adress your log in issue. Please reach out to Support team and create a new ticket using the email address linked to your affected Box account. 

    Thanks for posting!

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