Missing files

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Sofia Merga

• July 11, 2024 10:38

Hello, we have upgraded our box space to the business plan, and a folder from the box has disappeared. The folder is not in the trash either. What can I do to recover it? Thank you!

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  Rona

  • July 11, 2024 23:04

  Hi Sofia, 

  Welcome to Box Community and glad to assist!

  Due to your recent Box upgrade and while transitioning, your Box contents will be inaccessible indefinitely.

  This turnover process typically takes a maximum of 24 hours. If it exceeds the expected ETA, please feel free to reach out to us again.

  Thanks for posting!

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