One of our users, cannot receive an email to log-in to their account.

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Steven Mullen

• July 11, 2024 14:24

Dear Box Support Team,

One of our users is not receiving an email to log-in to their account for the first time. I have tried sending multiple password reset and resending the set up email multiple times. Could you please help so that we can get this user set up as it has been a while and none of the admin actions I have taken have worked so far.

Thank you.

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  Rona

  • July 12, 2024 14:11

  Hi Steven, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  Steven Mullen

  • July 12, 2024 14:46

  Dear Rona,

  Thank you for your assistance, we look forward to getting this issue resolved as soon as possible.

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