Lost Files and Folders
AnsweredToday, I lost all of the files and folders on my Box account. Can I have help in restoring them to my account?
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Hi Jillian,
To recover your missing files and folders, you might want to check your trash.
To restore specific items in Trash:
The steps below apply whether you’re selecting from search results or from all Trash items.
- Hover to highlight the row of the item you want. The More Options ellipsis (…) displays.
- Click the ellipsis (...). Then:
- To return the item to its original location in Box, click Restore.
- At the prompt, click Okay.
Notes:
- When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash.
- If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.
Find out more to easily manage your missing files, please visit this article.
Thanks for posting!
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