Cannot upgrade
Answered
I am a Japanese user.
When I upgrade my account from Indivisual to Box Starter, I get the following error and cannot upgrade.
---
There was an error processing your request.
We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.
---
My credit card payment status is fine and I should have entered my address correctly.
Errors are very confusing and I can't figure out what's wrong.
How can I upgrade?
-
Hi there,
Welcome to Box Community and glad to assist!
If you're having trouble with your payment. You can reach out to our Sales team and use our Live Chat function at box.com/pricing.
Thanks for posting!
-
One day I was able to register successfully.
It was around 0200 Japan time, and I entered my first and last name in the name. Address etc. was also in English.
However, there are some strange things. The information that had been registered unsuccessfully and in error many times before was registered as secondary payment information.
I have been deleting them in my spare time.
Please sign in to leave a comment.
Comments
2 comments