email already used in a box account but not associated with an enterprise

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Ryan Bodda

• July 12, 2024 20:15

Hi, I am unable to add a user, and get this error message:

Even after clicking the save options twice, it does not show the new user. How can I add a new managed user? 

 

thanks,

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  Rona

  • July 12, 2024 20:51

  Hi Ryan, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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