Value of storage used not updated

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Dong-Chan Lee

• July 13, 2024 11:21

I have erased all files/folders and emptied the bin, but the value of the storage used is not updated to zero even after 24 hours. The account is a personal one. Please check and fix.

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  Box User

  • July 14, 2024 12:49

  I'm having the same issue. Also emptied all my files and still showing 32GB out of 50GB used.

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  Rona

  • July 15, 2024 16:55

  Hi Dong-Chan, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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