I am not able to add a user because "Email already used in a Box account but not associated with an enterprise." The other box account was erroneously opened and then deleted.

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ray.gonzalez

• July 15, 2024 18:04

I am not able to add a user because "Email already used in a Box account but not associated with an enterprise."  The other box account was erroneously opened and then deleted.  I've tried the work-arounds listed in community posts (press Save twice; email in all lowercase), but they don't work.

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  Jon Ralph

  • July 17, 2024 05:26
  • Edited

  Hello, ray.gonzalez

  It sounds like you’ve tried some common workarounds without success. This issue can be quite frustrating. Here are a few additional steps you might consider:

  Contact Box Support: They can help resolve the issue on their end. fidelity
  Revert to Old Interface: Some users have had success with this method.
  Change Email Address: Use a different email for the deleted account to free up the original one.
  Confirm Account Deletion: Ensure the account was fully deleted, not just deactivated.
  If these don’t work, Box Support is your best bet.

   

  Need help with anything else feel free to ask!

  Best regards

  Jon ralph

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  Rona

  • July 16, 2024 17:38

  Hi there, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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