Running into an error transferring ownership of Folder

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BoxIT

• July 15, 2024 18:09

Hello,

I am attempting to transfer ownership of a folder but continue to receive an error

 

"There was a problem while trying to transfer item ownership to xx"

 

this happens when I try to transfer ownership only, and doesn't happen if I change roles to co-owner. 

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• 

  Jon Ralph

  • July 17, 2024 06:09
  • Edited

  Hello,

  This issue can be frustrating. Here are a few steps you can try to resolve it:

  Check Permissions: Ensure the recipient has the necessary permissions to accept ownership.
  Reduce Item Count: If the folder contains many items, try transferring ownership of fewer items at a time.
  Clear Cache and Cookies: Sometimes, clearing your browser’s cache and cookies can help.
  Use a Different Browser: Try using a different browser to see if the issue persists. Official Site
  Contact Support: If none of these steps work, reaching out to Box Support might be necessary.
  Hopefully, one of these solutions will work for you.

   

  Need help with anything else

  Best regards

  Jon ralph

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  Rona

  • July 16, 2024 14:27

  Hi there, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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