Folder not showing for new user

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Megan Payne

• July 16, 2024 12:24

Hello, A folder has been shared with me multiple times but it is not showing in my account. I need access to this folder.

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  Rona

  • July 16, 2024 19:15

  Hi Megan, 

  Welcome to Box Community and glad to assist!

  While we investigate, can you confirm if you received the collaboration invitation to access affected folder? If so, is there an error message when you try to access the folder? 

  We'd love to further assist! 

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  Megan Payne

  • July 16, 2024 19:18

  I received one of the invites (I can see that folder), but when she sent me the other ones, I never received them.

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  Megan Payne

  • September 04, 2024 19:29

  Hello, Following up on this as I still can not see all the folders.

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