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Change Password

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johntroy witherspoon

I received a message to update my password and make it stronger.  I tried multiple times and nothing changes. I received an email saying it was successful changed, but I still cannot access my box. Please advise.

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  • Rona

    Hi Johntroy, 

    Welcome to Box Community and glad to assist!

    Just a quick reminder, in order to create a strong password please setup a password with a string of at least 8 characters, with either a combination of numbers, upper- and lowercase letters, or special characters (i.e. $#@&!).

    Once again, please reset your password: 

    1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
    2. Check your email, you will receive an email with a link to reset your password.
      • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
      • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
      • Also, check your spam folder in your email client for this email.

    Hope it helps! 

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