Can't Upgrade From Box Individual

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Keith Palmer

• July 16, 2024 19:50

I just tried to upgrade from a Box Individual account to a Starter account. After putting in all of the info and pressing upgrade, I received this message: 

"There was an error processing your request. Your account needs further verification, please submit a ticket at support.box.com."

Can someone explain to me why I received this message?

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• 

  Rona

  • July 16, 2024 21:30
  • Edited

  Hi Keith, 

  Welcome to Box Community and glad to assist!

  If you can't upgrade your Box account, please reach out to our Sales team for assistance. You can reach our team using box.com/pricing and use our Live Chat function. 

  Thanks for posting! 

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