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New User Confirmation email fails to send to a specific email

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Lauri Matos

I've set up an account for one of our new employees, but the confirmation email never comes through. I've been trying this for hours.

I then decided to do a test. I created another account with a different name and email, and it worked as it should, but for some odd reason, it does not work for the new employee. Please advise. Thank you!

 

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  • Rona

    Hi Lauri, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. If you have additional questions, please don't hesitate to reply in this forum. 

    We'd love to further assist! 

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