Storage Full, but it isn't.

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Robert Lake

• July 16, 2024 23:33

Hello, my storage is supposedly almost full but I have deleted most files and it still shows me as using 9.9GB out of 10GB.  Could you help?

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  Jon Ralph

  • July 18, 2024 09:50
  • Edited

  Hello,

  Here are a few steps to help free up storage space:

  Empty Recycle Bin: Ensure you’ve emptied the Recycle Bin, as deleted files still take up space until permanently removed.
  Check Hidden Files: Sometimes hidden files or system files can occupy space. Use tools like TreeSize or WinDirStat to identify large files.
  Clear Temporary Files: Use Disk Cleanup to remove temporary files and system cache. myloyola
  
  Check for Disk Errors: Run the CHKDSK utility to check for and fix disk errors that might misreport available space.

  
  Try these steps and let me know if you need further assistance feel free to ask

  Best regards

  Jon ralph

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  Rona

  • July 17, 2024 19:24

  Hi Robert,

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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