Help! I need to cancel my free trial subscription

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Christina Cole

• July 17, 2024 01:59

My name is Christina Cole and my e-mail address is <personal information-redacted>. I need to cancel my free trial immediately. I do not want to incur any charges. I cannot figure out how to do this on the website. 

Thank you for your help!

Christina Cole

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  Rona

  • July 17, 2024 19:28

  Hi Christina,

  Welcome to Box Community and glad to assist!

  Canceling a Business or Enterprise Account

  Only the account administrator can cancel a Business or Enterprise account.

  1. Go to Admin Console > Account & Billing.
  2. In the Status field in the Account Information section, click Cancel Account.
     Do not see this option? Submit a ticket here.
  3. A pop-up window will ask you to confirm your action. After affirming, click Continue.
  4. Click Permanently Cancel My Account to complete the process.

  • The account will cancel at the end of the service term.

  The account owner or administrator will receive a confirmation email once the cancellation has been processed.

  Thanks for posting! 

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