After upgrading, most of my files were lost
Answered
After upgrading to Business, most of my files are gone.
I want to resolve this as soon as possible.
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If you've lost files after upgrading to Box Business, start by checking your Trash or Recycle Bin within Box to see if the files can be restored from there. If not found, immediately contact Box support through their official channels for assistance. Provide specific details about when the upgrade occurred and which files are missing. In the meantime, avoid making further changes to your account to prevent complicating the issue. Box support should help investigate and resolve the issue promptly. your texas benefits
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Hi there,
Welcome to Box Community and glad to assist!
Due to your Box upgrade your Box contents will be inaccessible indefinitely.
This turnover process typically takes a maximum of 24 hours. If it exceeds the expected ETA, please feel free to reach out to us again.
Thanks for posting!
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