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Can no longer open files in web browser Box in desktop app

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Emily Mercadante

Hi,

I can no longer get files to open from web browser version of Box in desktop apps to edit. The option to open files in desktop app is actually grayed out. This is causing issues with my workflow. Not sure what to do.

 

Thank you. 

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  • Rona

    Hi Emily, 

    Welcome to Box Community and glad to assist!

    While we continue to investigate, let me ask the following questions, 

    • Are you accessing the file through the Box website or via your local Box folder? 
    • If it's the latter, can I confirm your Operating System and Box version? 
    • Also, is there an error message? If so, kindly attach a screenshot of your error. 

    We'd love to further assist! 

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