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Folder accidentally moved into another folder

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Cynthia H Whitacre

the folder was accidentally moved into another main folder.  The person using the folder can see it on their Windows explorer as a separate folder because she moved it.  However, it is not moved on the Box website or for me or the two other owners on the account.  it still shows under the other folder.  do i move it? (I am the administrator) or will that duplicate it?  

would love to chat with someone

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  • Cynthia H Whitacre

    can customer support assign me a case number?

     

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  • Rona

    Hi Cynthia, 

    Welcome to Box Community! 

    To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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