Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

Unable to Add New User Email Address

Completed
Follow
New post
Edward Wagner

Hi,  I tried to add a new user, but got the message that her email address was already used for a personal Box account.  She deleted her account about two hours ago, but I still get the same message when I go to add her email address.  How long does it take to clear that address so that I can create a new account (in our Box account) using it?

0

Comments

1 comment

Date Votes
  • Rona

    Hi Edward, 

    Welcome to Box Community! 

    To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

    0
    Comment actions Permalink

Please sign in to leave a comment.