Unable to Add New User Email Address

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Edward Wagner

• July 17, 2024 15:54

Hi,  I tried to add a new user, but got the message that her email address was already used for a personal Box account.  She deleted her account about two hours ago, but I still get the same message when I go to add her email address.  How long does it take to clear that address so that I can create a new account (in our Box account) using it?

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  Rona

  • July 17, 2024 19:32

  Hi Edward, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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