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Issues with Admin Account Migration/Permission Change

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Awecomm

We are currently trying to migrate the Admin account from Mindy Ratajczak's account to Charlotte Tang's account.

I have the login for Mindy's account and I have begin the process of moving the admin account following the listed instructions that were previously provided.

When I triggered the change it forwarded an email to Mindy's email, asking to verify the permissions change. When I tried to accept it from her account it told me her account was not able to approve the transfer. I reached out to Charlotte Tang and she says she has not received any emails from Box in regards to a permissions change. I need someone to look into this and please assist in ensuring we can have the rights transferred properly. Thank you!

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  • Rona

    Hi there,  

    Welcome to Box Community! 

    To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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