MFA is broken

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Doug Evans

• July 18, 2024 18:24

MFA/2FA for my account is broken. Unable to remove current MFA. Unable to add new MFA. Can only login with recovery codes. 

 

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  Doug Evans

  • July 18, 2024 18:26

  On a side note, from a security standpoint, this support system is a total joke. I used to think Box was a great product/company, but with this support system I'm done. The only reason I use it is because it's required by my vendor. I was just forced to tell the entire world of Box users that my MFA is broken. This increases the potential for a social engineering attack. Bad form, Box. Bad form.

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  Rona

  • July 18, 2024 20:46

  Hi Doug,  

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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