Business Plan and Storage - it keeps saying its full and should be unlimited

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Lucas Orsolini

• July 18, 2024 18:56

We just bought the Business plan to get unlimited storage and then checked the box to unlimited usage by users in the Enterprise Panel. Nevertheless, it is still saying that users reached max storage (10gb) although it was setup unlimited usage and business plan. Need support right now or I will cancel my plan because it is a lie.

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  Rona

  • July 18, 2024 20:44

  Hi Lucas, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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