external user showing as internal

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Jennifer Cumpian

• July 19, 2024 03:06

I have an external user showing as an internal user.  The account is an accounting firm with a different domain, but they use part of my company name in the email account.  (companyname.accounting@somedomain.com)  How do I get this fixed?

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  Rona

  • July 19, 2024 20:34

  Hi Jennifer, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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