I want you to fix the upgrade error

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堀口　瑛里加

• July 19, 2024 11:42

Hello.

I want to upgrade to the business plan, but I get an error.

"There was an error processing your request.

We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance."

I'm sure I filled in the information about the MasterCard I'm using and my address correctly.

I want to upgrade quickly, so I'd appreciate it if you could fix it as soon as possible.

I'm sorry if there are any parts that are difficult to understand because I used Google Translate.

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• 

  Rona

  • July 19, 2024 20:14

  Hi there, 

  Welcome to Box Community and glad to assist! 

  If you need help upgrade your Box account, please contact our Sales team using box.com/pricing and use our Live Chat function. 

  Thanks for posting!

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