why all my files dissappeared when i upgraded my account to business

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Box User

• July 22, 2024 07:44

please help all our office files are gone when i upgraded this should't happen.....................

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  Rona

  • July 22, 2024 22:05

  Hi there,

  Welcome to Box Community and glad to assist!

  Due to your upgrade, your contents will be inaccessible indefinitely. 

  This turnover process typically takes a maximum of 24 hours. If it exceeds the expected ETA, please feel free to reach out to us again.

  Thanks for posting!

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