Media Files Not Playing In Platform When Uploaded

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Steven Johnston

• July 22, 2024 10:56

I have uploaded a presentation containing media files such as audio (mp3) and videos (mp4) within the powerpoint.

On Friday these were playable on the desktop version of the app.box.com platform, but today, when revising a new version, the media files no longer play on the desktop platform and need to be downloaded to work which isn't ideal for my presentation format.

Any fixes known?

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• 

  Rona

  • July 22, 2024 21:59

  Hi Steven, 

  Welcome to Box Community and glad to assist! 

  Video preview is available only to Business level Box accounts, and above. Free or personal users can preview video files owned by these accounts.

  To know more about Box Preview, you can visit this article. 

  Thanks for posting! 

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