Google Account Issue

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Rebecca Piel

• July 22, 2024 18:59

I created my account via Google and now when I try to set a password, I get an error message telling me one cannot be set. I cannot access a folder shared with me unless I have a password that meets the sharer's standards. Please help. I'm stuck without being able to set a password.

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  Rona

  • July 22, 2024 22:32

  Hi Rebecca, 

  Welcome to Box Community and glad to assist! 

  To reset the password for your Box account, follow this process:

  1. Visit https://app.box.com/reset and enter the email address associated with your Box account.
  2. Check your email, you will receive an email with a link to reset your password.

  • Password reset links sent via email expire 3 hours after they are sent. If you need a new link after your current one has expired, visit https://app.box.com/reset to have another link emailed to you.
  • If you do not receive an email from Box for this password reset, check to see if your Box account is associated with that specific email address or another email address.
  • Also, check your spam folder in your email client for this email.

  Thanks for posting!

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