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Lost 2 factor authentication

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Benjamin Zarka

Hello,

My phone broke a few months ago and when setting up the new one, I forgot to add back the 2FA for box.com.
Unfortunately, I realized that yesterday when I got logged out and was not able to log back in.

I tried to use my account backup codes in place of the 2FA but when I do it sill asks me for a 2FA code.

Is there any way to receive a temporary code to finally login please?

Thank you!

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3 comments

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  • Rona

    Hi Benjamin,

    Welcome to Box Community! 

    To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Benjamin Zarka

    Hey Rona,

    Thank you very much!

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  • Benjamin Zarka

    Rona
    I was able to login in and reactivate my 2FA, so we can close this thread and the ticket :)
    Thank you for your help

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