No option to change my default email address (login email address)

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David O.

• July 23, 2024 15:15

There's no option for me to add any more email addresses to my account. Therefore,it is impossible for me to change my default email address (the email address that I use to login).

All of your your other support responses in the forum tell me to click the button for "Add more emails", but I'm not shown that option!

 

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• 

  Rona

  • July 24, 2024 20:16
  • Edited

  Hi David, 

  Welcome to Box Community and glad to assist! 

  To add an email address, please try this instructions:

  1. Log in to box.com and navigate to Account Settings> Login and Email Addresses. 
  2. Click Link Personal Email. 
  3. In a new pop-up window, click Link Personal Email once more. 
  4. Enter a valid email address.
  5. Click Save.

  An email verification will be sent to the address you entered. Click the verification link in the email to confirm and add the alternate email to you account.

  To make a secondary email address your primary email address:

  • Click Make Primary next to the email address you want as your primary email address.

  Hope it helps! 

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