Log In Issue

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Emily Wolfe

• July 23, 2024 16:45

I can't sign into my account.  The account requires 2FA but I can't add Box.com to my authenticator because I can't sign into my account.  

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  Rona

  • July 24, 2024 19:53

  Hi Emily, 

  Welcome to Box Community and glad to assist! 

  Looks like the Multi-Factor Authentication isn't enabled in this account. By any chance, do you have an alternate Box account with the MFA issue? 

  If so, using this link please create a ticket so we could look into the issue. 

  We'd love to further assist! 

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