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Box drive capacity is not correct

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鈴木　貢

My Box drive capacity is not correct. 
I deleted all files and folders in my Box drive.
However, Box shows I am using 3.3 GB!
Please support me to fix. Thanks

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2 comments

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • 鈴木　貢

    Mark san

    Thank you for contacting me. 
    And I am sorry for the delay in replying to your message.

    It has been more than 48hours and the capacity is still the same as it was at the beginning, 3.3GB.
    I believe it shows 0GB because only folders are created.
    Please keep me posted.

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