Level up your Box knowledge with brand new learning paths on Box University. Visit training.box.com to get started

Box Status

New User Not Able to Receive Emails for Confirmation or Password Reset

Completed
Follow
New post
Steven Mullen

One of our users, <personal information- redacted>, has an active account but has been unable to use this account as the user never received the confirmation email and cannot reset the password. Last time we had a similar problem, one of our users was placed on a block list because initially their first few emails had bounced. Could you please see if this user is on that list and remove them if so?

0

Comments

1 comment

Date Votes
  • Rona

    Hi Steven,

    Welcome to Box Community! 

    To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

    0
    Comment actions Permalink

Please sign in to leave a comment.