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New User Not Able to Receive Emails for Confirmation or Password Reset

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Steven Mullen

One of our users, <personal information- redacted>, has an active account but has been unable to use this account as the user never received the confirmation email and cannot reset the password. Last time we had a similar problem, one of our users was placed on a block list because initially their first few emails had bounced. Could you please see if this user is on that list and remove them if so?

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  • Rona

    Hi Steven,

    Welcome to Box Community! 

    To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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