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Cannot add user

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Oleg T

I'm trying to add a user but get an error message stating "Email already used in a Box account but not associated with an enterprise."  I had that user change their email by adding a new one to their account and removing the one on our company domain -still get the same error.  Please help

 
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  • Rona

    Hi Oleg, 

    Welcome to Box Community! 

    To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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